Refund Policy — AllVlad

Last updated: 2026

This Refund Policy explains when you can get a refund for a book purchased on this Site. It forms part of our Terms & Conditions. Payments are handled by Paddle as Merchant of Record, and Paddle’s own Buyer Terms and Refund Policy also apply.

The short version. You have 14 days to request a refund — unless you have already activated your access by unlocking and opening the book. Because the book can be read in full straight away, activating it counts as asking for immediate delivery of digital content and waiving your right of withdrawal. After activation, the purchase is non-refundable, except where the law requires otherwise.

1. The 14-day period

If you buy a book and change your mind, you may request a refund within 14 days of the purchase date, provided you have not yet activated your access (see below).

2. Activation and waiver of withdrawal

This Site sells digital content that is available to read immediately. At checkout you are asked to confirm that:

“I understand this is digital content available immediately, and that by unlocking and opening the book I lose my 14-day right of withdrawal and the purchase becomes non-refundable.”

“Activation” means using your access code to unlock the book and opening it in the reader. Once you have activated access, the 14-day withdrawal right no longer applies and the purchase is non-refundable, save for the exceptions below.

3. Exceptions — when we will still refund

Regardless of activation, you are entitled to a replacement or refund if:

• the book fails to be delivered due to a technical problem on our side and we cannot resolve it;
• you were charged in error or more than once for the same purchase;
• a refund is required by mandatory consumer-protection law that applies to you.

4. How to request a refund

Email allvlad@gmail.com with the email address you used at checkout and, if you have it, your Paddle order or receipt number. You can also request support directly through Paddle at paddle.net, since Paddle is the Merchant of Record for your transaction.

5. How refunds are processed

Approved refunds are returned to your original payment method, normally within 14 days of approval. Your statutory rights are not affected by this policy.

6. Complaints

If you are unhappy with how a request was handled, write to allvlad@gmail.com. We aim to respond to all complaints within 5 business days.